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Important Changes in Product Offerings Since September 1st 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights have been bundled under a single product SKU known as Dynamics 365 Customer Insights. The individual applications will be renamed Dynamics 365 Customer Insights – Journeys and Dynamics 365 Customer Insights[…]
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Microsoft Dynamics 365 is unveiling a powerful new feature designed to reshape customer interactions – the ability to personalise journeys using custom events with entity references. Understanding Entity References What are entity references? They act as links between information in a system, facilitating a deeper understanding of relationships.[…]
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In the dynamic world of financial services, Unloan, a pioneering division of Commbank, is revolutionising the home loan experience in Australia. Through their innovative partnership with 365 Mechanix, Unloan has achieved remarkable success, enabling them to secure the prestigious Mozo Experts Choice Award for Best New Home Loan.[…]
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As specialists in the Microsoft ecosystem, we are committed to keeping you informed about all the cutting-edge technologies that can transform your business. In this post, we want to highlight some of the recent updates that have the potential to revolutionise your marketing strategies and customer engagement. Let’s[…]
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The goal of Dynamics Marketing 365 is to provide all the various tools businesses need to successfully market campaigns over different platforms and channels. Its built-in tools can help marketers create and deliver campaigns using simple drag and drop functionality. All of these come with high-end and customized[…]
Read MoreRecently, I had a customer requirement to use Stripe for processing event registration payments. I knew that with Dynamics 365 Marketing, you have the ability to use a custom gateway but not much documentation was available on the different implementation options or designs. Some good reading though for[…]
Read MoreIn the latest update of the Dynamics 365 Marketing solution, when creating a new blank email, you get the options to add layout components: Layout options in Dynamics 365 This has been a great new addition that customers have been calling for. It allows for a quick and[…]
Read MoreI recently wanted to install and configure D365 for Marketing to our existing environment and faced a few issues and gotchas which I wanted to jot down. Primarily, if you have a portal configured (e.g customer portal) you will need to reset your portal to leave it in[…]
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