Our Customer-centric Collections in an AI World event held at the Microsoft Technology Centre in Sydney was an overwhelming success!   The event featured two guest speakers, Lee Marshall from Microsoft and Bruce Sithole from 365 Mechanix, who shared their expertise on AI technology and its pivotal role[…]

As we celebrate International Women’s Day, it’s important to recognise the significant contributions that women have made to the tech industry. Despite facing many obstacles, women continue to break barriers and drive innovation in this rapidly evolving field. In this article, we have interviewed a group of inspiring[…]

Future proof your company. To put it simply, Microsoft Dynamics 365 Customer Engagement is a digital platform that can be used via the cloud or on location for your business. The software will unify company data and streamline the information to enable responsive customer service.   There are four[…]

When in need of help, customers expect quick and convenient support with the confidence their personal information is protected. The traditional methods of identifying customers including pin numbers, passwords, or security questions (KBA methods) may not be enough to prevent fraud anymore.   Why customer authentication methods must change […]

If you haven’t heard of Dynatrace, let us introduce you! This optional platform, which is integrated in Microsoft Azure, gives customers access to cloud capabilities such as deep and broad observability, runtime application security, AI and automation. By nature ,modern hybrid-cloud environments generate a lot of data, and[…]

Did you know that Microsoft recently launched a new product within Power Platform that enables you to build your own websites? No matter your level of skill, this low-code, secure and scalable solution empowers business owners and employees alike to build sites quickly and easily. “For years, Power[…]