Key takeaways: Microsoft has launched Dynamics 365 Contact Center, a Copilot-first CCaaS platform built for AI-native experiences. The new...
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As Microsoft celebrates its 50th anniversary, the company has unveiled a series of AI advancements that underscore its commitment to innovation. From enhancing Copilot's capabilities to...
In today’s fast-moving digital world, enterprise agility is more than a buzzword—it’s a necessity. For organisations using
In today’s digital age, speed and simplicity are key. Businesses and individuals alike are searching for faster, easier ways to build websites—without needing to...
It’s not every day a tech company turns 50, but then again, Microsoft has never been just any tech company. From its humble beginnings in a garage to shaping the way billions of people work,...
Microsoft continues to roll out product updates that are shaping the way businesses work, making everyday tasks smarter, simplifying IT operations, and unlocking advanced AI for more users. Whether...
From streamlining everyday tasks to proactively responding to cyber threats, Microsoft’s new AI Agents represent a major leap forward in how businesses interact with technology. Building on the...
Microsoft Dynamics 365 continues to evolve in 2025, playing a pivotal role in how organisations streamline operations, enhance customer engagement, and drive smarter...
Microsoft is redefining contact center communications by integrating Teams Phone directly into Dynamics 365 Contact Center. This update aims to...
AI has rapidly moved from an emerging trend to a critical driver of business efficiency. With Microsoft’s...
Artificial Intelligence (AI) has surged past the experimental phase and is now deeply woven into the fabric of modern business. A year ago, the question was, “Should we invest in...
Customer Relationship Management (CRM) platforms have evolved significantly, offering businesses powerful tools to manage sales, marketing, and customer interactions....