Transforming Customer & Citizen Experiences with the Power of Unified Data

Join us at Microsoft’s Adelaide office for an in-depth exploration of how public sector organisations can revolutionise customer experiences.

Hosted by Microsoft and 365 Mechanix, this half-day session will showcase how public sector organisations can harness the power of Microsoft Dynamics 365, Customer Insights, and Copilot to better understand your customers and create personalised experiences.

You’ll walk away with practical insights into delivering seamless, personalised, and efficient services—and a deeper understanding of how AI and automation are shaping the future of public sector engagement.

What you can expect:

• Discover how Dynamics 365 and Copilot are transforming public sector customer experiences with innovative, data-driven solutions.
• Explore the capabilities of Customer Insights – Data and Journeys to unify customer data and design personalised, multichannel interactions.
• Hear real-world insights and case studies from organisations already on the journey.
• Network with Microsoft experts, public sector peers, and digital leaders driving change.

Presenters

Prashanth Indurjith​ – Account Executive, 365 Mechanix

Prash helps organisations unlock the value of Microsoft AI, automation, and platform technologies, turning manual processes into intelligent, scalable solutions.

Peter Zille​ – Public Sector BizApps Account Director, Microsoft

Peter works closely with senior leaders across government to deliver impactful digital transformation outcomes using the Microsoft ecosystem.